Privacy policy
Last updated: December 16, 2025
Footcare Online operates this website and online store. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, or contact us.
By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.
Personal Information We Collect
When you interact with our website, we may collect the following personal information:
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Contact details: Name, billing address, shipping address (UK only), email address, and phone number
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Order information: Products purchased, order history, returns, or cancellations
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Payment information: Payment confirmation and transaction details (payment processing is handled securely by Shopify and payment providers; we do not store full card details)
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Account information: If you create an account, we collect login details and preferences
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Communication data: Information you provide when contacting us by email or through forms
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Technical data: IP address, browser type, device information, and website usage data (via cookies)
How We Collect Your Information
We collect personal information:
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Directly from you when you place an order, create an account, or contact us
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Automatically through cookies and similar technologies when you browse our website
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Through Shopify and essential service providers that help operate our store
How We Use Your Personal Information
We use your personal information to:
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Process and fulfil your orders
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Manage payments, returns, and refunds
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Provide customer support
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Communicate order updates and service-related messages
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Improve website performance and user experience
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Comply with legal and regulatory requirements
We do not use your data for cross-merchant tracking or selling personal data.
Marketing Communications
If you choose to subscribe, we may send promotional emails about our products or offers.
You can unsubscribe at any time using the link provided in our emails.
We do not share personal data for third-party advertising across other merchants or platforms.
Shipping Information
We only ship within the United Kingdom.
We do not offer international shipping, and no personal data is collected for international delivery purposes.
Sharing Your Personal Information
We only share personal information when necessary, including with:
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Shopify, which powers our online store
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Payment providers to securely process payments
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Delivery partners for order fulfilment within the UK
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Legal or regulatory authorities when required by law
We do not sell, rent, or trade your personal information.
Data Security & Retention
We take reasonable measures to protect your personal information. However, no method of transmission over the internet is 100% secure.
We retain your personal information only as long as necessary to:
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Fulfil orders
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Meet legal obligations
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Resolve disputes
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Maintain business records
Your Rights (UK & EEA Customers)
You have the right to:
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Access your personal data
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Request correction of inaccurate information
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Request deletion of your personal data
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Object to or restrict certain processing
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Withdraw consent for marketing communications
To exercise any of these rights, please contact us using the details below.
Children’s Privacy
Our services are not intended for children, and we do not knowingly collect personal information from anyone under the legal age.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have questions about this Privacy Policy or your personal data, please contact us:
28 Second Floor, Maisies Way The Village, South Normanton, Derbyshire, DE55 2DS, United Kingdom
For data protection purposes, Footcare Online is the data controller of your personal information.